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The GlobalProtect VPN allows a user from a remote location, public network or Internet service, to securely connect to protected University resources that are not accessible off-campus, e.g., file servers, print servers, SQL servers, remote logins to computers. Using the VPN ensures that University resources are accessed in a secure manner. The VPN is ideal for accessing sensitive data, such as HIPAA, FERPA and Research data, when not on the University campus.

All employees have been provided a VPN account but still need to download the software/client.

Setup Documentation

GLOBALPROTECT VPN CLIENT QUICK INSTALL INSTRUCTIONS:

For Microsoft Windows or Apple Mac

  • Browse to https://vpn.louisville.edu and log in, going to http://vpn.louisville.edu will not load anything.
  • Choose a client to download and install.
  • When the client prompts to login the Portal parameter is vpn.louisville.edu
  • When you have successfully connected there will be a "services connected" systray popup.

For Google Android or Apple iOS

  • Search the application store for "globalprotect vpn".
  • The application is GlobalProtect from Palo Alto Networks.
  • Use vpn.louisville.edu for the Server (Android) or Portal (iOS) parameter

Operating System Support

  • Windows 8-10; 32 and 64-bit.
  • Apple Mac OS 10.11 through 10.15.
  • Apple iOS 10 or later
  • Google Android 5.0 or later

How do I access my university network drive (H: and I:) files?

File Shares - Home (PC) VPN

How to Map Network Drive (Mac)


If you login with GlobalProtect Mac VPN client but the connection is hanging:

GlobalProtect Mac client stuck


If you try and login to the GlobalProtect VPN client but the connection fails and you get this Warning/Error message, "Cannot connect to root\cimv2" follow these steps.

  • Open an Administrator command/powershell prompt
  • Run "winmgmt /verifyrepository" to confirm that the WMI repository is corrupt.
  • Run "winmgmt /salvagerepository" to try and repair the WMI repository
  • If the salvagerepository did not succeed, run "winmgmt /resetrepository", you may have to run this command twice.

What makes the VPN secure?

The VPN uses cryptographic protocols to provide secure connectivity over the Internet. Communications from a remote computer with the VPN client to University resources will be encrypted as they traverse the Internet.

How do I get a VPN account?

Go to ULink and login with your credentials once logged in locate the Information Technology block then click on the Computer Accounts link and under Request-able Accounts click the box next to VPN 1: Campus and click save. Your account will be created within minutes, you will not receive a separate notification.

How do I allow someone who is not an employee/faculty such as a 3rd party technical support or researcher access to the VPN to connect to a University IT computer resource?

This known as a Sponsored Account, you will need to request the account for the individual that will need access to the IT resource using the VPN.

What if I am having trouble connecting to the VPN is there someone I can call?

Yes you can contact the IT Help Desk at 502-852-7997