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The GlobalProtect VPN allows a user from a remote location, public network or Internet service, to securely connect to protected University resources that are not accessible off-campus, e.g., file servers, print servers, SQL servers, remote logins to computers. Using the VPN ensures that University resources are accessed in a secure manner. The VPN is ideal for accessing sensitive data, such as HIPAA, FERPA and Research data, when not on the University campus.

To use the VPN system you must have a VPN account. You can request an account through ULink, just login and click the Computer Accounts link located in the Information Technology section.

Setup Documentation

GLOBALPROTECT VPN CLIENT QUICK INSTALL INSTRUCTIONS:

For Microsoft Windows or Apple Mac

  • Browse to https://vpn.louisville.edu and log in, going to http://vpn.louisville.edu will not load anything.
  • Choose a client to download and install.
  • When the client prompts to login the Portal parameter is vpn.louisville.edu
  • When you have successfully connected there will be a "services connected" systray popup.

For Google Android or Apple iOS

  • Search the application store for "globalprotect vpn".
  • The application is GlobalProtect from Palo Alto Networks.
  • Use vpn.louisville.edu for the Server (Android) or Portal (iOS) parameter

Operating System Support

  • Windows Vista through Windows 10; 32 and 64-bit.
  • Apple Mac OS 10.6 through 10.10.
  • Apple iOS 6, 7 and 8
  • Google Android 4.0.3 or later

How do I access my files?

You will have to manually add the network file shares on the computer that you are connecting from:

File Shares - Home (PC) VPN

Accessing home (H:) and shared drives from home Microsoft Instructions

At-Home Instructions - PC:
1. Download and install the VPN client.
2. Connect to the VPN - Right click the GlobalProtect Globe icon in the system tray and select "Connect"
3. For Windows 8-10, click Start and type "File Explorer" in the search bar.  Open the File Explorer.
4. For Windows 8, click on “This PC” in the left column, click on "Computer" in the top menu and then click on "Map network drive" below the menu.  For Windows 10, click on "This PC" in the left column and then click the "Map network drive" icon in the Windows Explorer ribbon.
5. Click the "Drive" dropdown and select H for H drive
6. Enter "\\fileshares.louisville.edu\usr\<userid> Example:\\fileshares.louisville.edu\usr\jandoe01" in the "folder" field
7. Select "Connect using different credentials" checkbox.
8. Enter your Ulink username and password when prompted with "ad\" before your username
9. Select finish or OK.
10. Repeat step 4 and 5, except now select I from the dropdown.
11. Enter "\\fileshares.louisville.edu\data" in the folder field
12. Select "Connect using different credentials" checkbox.
13. Enter your Ulink username and password when prompted with "ad\" before your username
14. Select finish or OK.

File Shares - Home (Mac) VPN

At-Home Instructions - OSX:
1. Download and install the VPN client.
2. Start the VPN client by clicking the GlobalProtect Globe icon in the menu bar, and select "Connect"
3. Open Finder
4. Press "Command+K"
5. Enter the drive path you want to connect to: a. For H drive, enter "smb://fileshares.louisville.edu/usr/<userID>" b. For I drive, enter "smb://fileshares.louisville.edu/data"
6. Enter your ulink credentials when prompted, be sure to put "ad\" before your UserID
To automatically reconnect every restart:
1. Enter System Preferences, from the Apple menu
2. Click Accounts
3. Click Login Items
4. Click the + button to add another login item
5. Local the network drive you previously mounted and click Add
6. Exit out of system preferences

Network Drive (Mac)

If you frequently access a file server from a Mac, it is helpful to map the network drive to your desktop. There are two ways to do this. One method is only mapped for one time use and will reset after a reboot. The other method is a more permanent route that allows the mapped network drive to always appear and mount on your desktop after system reboots and user log ins.

Method 1: Mapping a network drive to Mac OS X

This method maps a network drive that will disappear if the network connection drops or if you reboot your Mac:

  1. From the Mac OS X Finder, hit Command+K to bring up the Connect to Server window.
  2. Enter the path to the network drive you want to map, e.g. smb://fileshares.louisville.edu/data
  3. Click Connect
  4. Enter your ULink userID and password (type ad\before your userID:ad\userID) and click OK
    to mount the network drive

  5. The drive will now appear on your desktop and in the Finder window sidebar under Shared. ( If not visible on the desktop, see below.)

Method 2: Mapping a network drive to Mac OS X that remounts after system reboots


This method allows you to reboot your Mac and have the mapped network drive automatically remount and appear on the desktop. This is more persistent than the above method.

  1. From the Finder, hit Command+K

  2. Enter the path to the network drive you want to map, e.g. smb://fileshares.louisville.edu/usr/userID

  3. Click Connect

  4. Enter your ULink userID and password (type ad\ before your userID: ad\ userID) and click OK

  5. The drive is now mounted. Continue on to map for system reboot persistence

  6. Now enter into System Preferences, from the Apple menu

  7. Click on Accounts

  8. Click on Login Items

  9. Click on the + button to add another login item

  10. Locate the network drive you previously mounted and click Add

  11. Exit out of System Preferences


Your network drive will now be mapped and automatically remounted when you reboot 
your Mac.

Making the mapped network drive visible on the Mac desktop

It is possible that the mounted drive will not appear on the desktop due to a system setting. If you want the mapped drive icon to be visible on the desktop, take the following additional steps:

  1. From the Finder, open Finder Preferences by hitting Command+, (hold down Command and press the comma key)

  2. Click the General tab

  3. Select the checkbox next to Connected Servers

  4. Close Finder Preferences

Selecting the checkbox next to Connected Servers ensures that you will see the icon on your Mac desktop. Otherwise, it will only be visible in the Finder window sidebars and Open/Save dialogues

Remounting the mapped network drive with a click

A useful additional step for either method is to create an alias of the mapped network drive. This allows you to reconnect to the share with just a click.

Follow these steps:

  1. Right - click on the mapped network drive on the Mac OS desktop

  2. Select Make Alias

Now you can double - click that alias to reconnect to the network drive instantly. Another way to connect to the shared drives is to click on Finder, choose Go from the top menu, then click on Connect to Server. You will see a list where the server address can be added to your Favorite Servers. Click on the saved server, then choose Connect. The far right icon (which looks like a clock) has a drop - down menu to choose recent servers.

As you may have guessed, shared network volumes are treated differently by the OS than external drives and disk images, which is why this is a different technique than what you use to. You can also mount an ISO in Mac OS X access and mount smb, which allows for scripting possibilities, if you are shares via the command line interested in a more technical approach.

If you try and login to the GlobalProtect VPN client but the connection fails and you get this Warning/Error message, "Cannot connect to root\cimv2" follow these steps.

  • Open an Administrator command/powershell prompt
  • Run "winmgmt /verifyrepository" to confirm that the WMI repository is corrupt.
  • Run "winmgmt /salvagerepository" to try and repair the WMI repository
  • If the salvagerepository did not succeed, run "winmgmt /resetrepository", you may have to run this command twice.

What makes the VPN secure?

The VPN uses cryptographic protocols to provide secure connectivity over the Internet. Communications from a remote computer with the VPN client to University resources will be encrypted as they traverse the Internet.

How do I get a VPN account?

Go to ULink and login with your credentials once logged in locate the Information Technology block then click on the Computer Accounts link and under Request-able Accounts click the box next to VPN 1: Campus and click save. Your account will be created within minutes, you will not receive a separate notification.

How do I allow someone who is not an employee/faculty such as a 3rd party technical support or researcher access to the VPN to connect to a University IT computer resource?

This known as a Sponsored Account, you will need to request the account for the individual that will need access to the IT resource using the VPN.

What if I am having trouble connecting to the VPN is there someone I can call?

Yes you can contact the IT Help Desk at 502-852-7997